Privacy Policy – Turners

Turners Property Ltd & Turners Lettings Ltd, trading as Turners is committed to protecting your privacy and handling your personal information in a fair, lawful and transparent manner. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Data Controller

Turners Estate Agents is the data controller responsible for the personal information we collect and process.

Address: 105 London Road, Morden, SM4 5HP
Telephone: 0208 687 9787
Email: info@turnersproperty.com

We are registered with the Information Commissioner’s Office (ICO) under registration number: Turners Property ltd: ZA156971 / Turners lettings Ltd: ZA156969

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. What Information We Collect

Depending on the services we provide, we may collect and process the following personal data:

  • Name, address, telephone number and email address
  • Date of birth (where required)
  • Proof of identity (e.g. passport or driving licence)
  • Proof of address
  • Financial information, including proof of funds, mortgage agreements in principle and bank statements (for compliance with legal obligations)
  • Employment and income details (for tenancy referencing)
  • Details about properties you wish to buy, sell, let or rent
  • Records of communications with you
  • CCTV images if you visit our premises (where applicable)
  • Website usage data collected via cookies

3. How We Collect Your Information

We collect personal data in the following ways:

  • Directly from you
  • Through website enquiry forms
  • By telephone, email or in person
  • From third parties such as solicitors, mortgage advisers, landlords, tenants, buyers and sellers
  • From referencing agencies
  • From anti-money laundering verification providers
  • From publicly available sources such as HM Land Registry

Where we receive your data from a third party, we will inform you within a reasonable period as required by law.

4. Why We Process Your Personal Data

We may use your personal information to:

  • Market and advertise properties
  • Arrange and conduct viewings
  • Negotiate offers
  • Prepare sales memoranda
  • Progress property sales and lettings
  • Carry out tenancy referencing
  • Verify identity and comply with Anti-Money Laundering Regulations 2017
  • Conduct Right to Rent checks
  • Communicate with buyers, sellers, landlords, tenants and professional advisers
  • Respond to enquiries
  • Manage our business and maintain accurate records
  • Comply with legal and regulatory obligations
  • Send marketing communications (where permitted)

5. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Performance of a contract – to provide estate agency and lettings services
  • Legal obligation – to comply with laws such as Anti-Money Laundering Regulations
  • Legitimate interests – to operate and improve our business, match clients with suitable properties, and provide relevant information
  • Consent – for marketing communications where required

Where we rely on legitimate interests, we ensure these are balanced against your rights and freedoms.

6. Who We Share Your Information With

We may share your personal data with:

  • Solicitors and licensed conveyancers
  • Mortgage advisers and lenders
  • Referencing companies
  • Anti-money laundering verification providers
  • Deposit protection schemes
  • Inventory clerks
  • Contractors and maintenance providers
  • EPC assessors
  • Surveyors and valuers
  • Local authorities
  • HM Revenue & Customs and other regulators
  • Utility suppliers (where requested)
  • IT and system service providers

We only share information necessary for the relevant purpose and ensure appropriate safeguards are in place.

7. International Data Transfers

We do not routinely transfer personal data outside the UK.

Where this is necessary (for example, when using cloud-based service providers), we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.

8. Marketing

If you register with us, we may contact you with information about properties, services or market updates that may be of interest.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Where required, we will ask for your consent before placing non-essential cookies on your device.

For more information, please see our separate Cookie Policy.

10. Data Retention

We retain personal data only for as long as necessary:

  • Sales and lettings records: up to 6 years after completion or tenancy end
  • Anti-money laundering records: 5 years after the end of the business relationship
  • Financial records: as required by law
  • Marketing preferences: until you withdraw consent

When data is no longer required, it will be securely deleted or anonymised.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure IT systems
  • Password protection
  • Restricted staff access
  • Secure storage of physical documents
  • Encryption where appropriate

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (where applicable)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).

Website: www.ico.org.uk
Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns first, you can do this by writing to us first either at the address or email at the beginning of this privacy policy.

14. Provision of Data

Where we are required by law to collect personal data (for example, for anti-money laundering checks), failure to provide this information may prevent us from proceeding with a transaction.

15. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

16. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last Updated: 20th July 2026

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